This Cancellations and Refund Policy applies to bookings for agricultural and farm equipment made through ShareLlama. It should be read together with our Rental Agreement and Privacy Policy.

ShareLlama connects Earners (users who list equipment) and Finders (users who rent equipment). Each booking is a rental arrangement between those users. ShareLlama facilitates payments and platform support but is not a party to the underlying rental contract.

• If either party wishes to cancel a confirmed booking, they should do so through their booking details in the Platform or contact ShareLlama at support@sharellama.co.us as soon as possible.
• Refunds, fees, and deposit treatment depend on who cancels, when the cancellation occurs, and the status of the booking.
• Payment processing fees charged by third-party providers (such as Stripe) may be non-refundable where applicable.
• Specific fees or refund amounts shown at checkout or in your booking summary take precedence where they differ from this policy.

If you are a Finder and need to cancel a confirmed booking, cancel it from your booking details in the Platform or email ShareLlama at support@sharellama.co.us for help processing a cancellation or refund.

• More than 24 hours before pickup or delivery: you may be eligible for a refund of rental charges, minus applicable payment processing fees.
• Less than 24 hours before pickup or delivery: a cancellation fee or partial forfeiture of deposit may apply, as shown in your booking terms.
• After the rental period has started: bookings are generally non-refundable except where required by law or resolved through the dispute process.

If you are an Earner and must cancel a confirmed booking, cancel it from your booking details in the Platform or email support@sharellama.co.us to assist with refund processing.

• Earners who cancel after confirmation may be required to refund the Finder's booking charges, including applicable fees.
• Repeated or unreasonable cancellations may result in penalties, account restrictions, or suspension.
• ShareLlama recommends providing at least 24 hours' notice when possible.

If rented equipment is substantially different from the listing, not fit for use, or the Earner does not make it available at the agreed time:

• The Finder should report the issue to ShareLlama at support@sharellama.co.us promptly, ideally within 12 hours of pickup or delivery.
• The Finder should inspect equipment for safety and accuracy before use.
• ShareLlama may issue a full or partial refund where the issue is verified, and may apply penalties to the Earner's account where appropriate.
• If the parties cannot agree, ShareLlama may review the dispute in accordance with platform policies.

If the Earner does not make the equipment available at the scheduled pickup or delivery time, the Finder should contact ShareLlama at support@sharellama.co.us within 24 hours of the scheduled start time. Where the no-show is confirmed, ShareLlama may refund the rental cost minus applicable third-party payment processing fees.

Approved refunds are processed through Stripe to the original payment method where possible. Processing times may vary depending on your bank or card provider. ShareLlama does not control third-party processing timelines.

If you have a cancellation or refund dispute, email support@sharellama.co.us with your booking details. ShareLlama may withhold or adjust payments while a dispute is under review.

For cancellation or refund questions, contact support@sharellama.co.us.