This Damages and Disputes Policy applies to rentals of agricultural and farm equipment booked through ShareLlama. It should be read together with our Rental Agreement, Cancellations and Refund Policy, and Privacy Policy.

ShareLlama connects Earners (users who list equipment) and Finders (users who rent equipment). This policy explains how equipment condition is documented, how damage claims are filed, and how disputes are reviewed and resolved.

To help prevent and resolve damage disputes, ShareLlama uses a structured photo workflow with four reference views: Front, Left, Right, and Back.

• At listing (Earner): the Earner must upload four reference photos when creating a listing. These photos establish the baseline condition of the equipment before any rental.
• At pickup (Finder): the Finder must upload four reference photos when collecting the equipment. These confirm the condition at the start of the rental period.
• At return (Finder): the Finder must upload four reference photos when returning the equipment. These document the condition at the end of the rental period.
• During a dispute (Earner): if the Earner files a damage claim, they may upload additional photos and supporting documents (such as repair estimates, invoices, or inspection reports) through the dispute process.

All parties should inspect equipment carefully at pickup and return. Finders should verify safety and operating condition before use. Incomplete or missing photos may delay or affect dispute resolution.

When a damage dispute is filed, ShareLlama uses automated image comparison to review listing, pickup, and return photos. The system generates an AI report highlighting differences in equipment condition between the documented stages of the rental.

AI analysis assists our review process but does not, by itself, determine the final outcome. All disputes receive human review before a decision is made.

• Damage or condition disputes must be filed within 48 hours of equipment return, unless a longer period is required by applicable law or stated in the booking terms.
• Claims should be submitted through the dispute feature in your booking details on the Platform, or by emailing support@sharellama.co.us with your booking reference and supporting evidence.
• Include a clear description of the issue, the claimed damage amount, and any supporting photos or documents.
• Claims filed after the 48-hour window may be declined unless exceptional circumstances apply.

When a dispute is submitted, ShareLlama's admin team will:

1. Review the AI comparison report for the booking;
2. Manually verify listing, pickup, and return photos, plus any dispute documents uploaded by the Earner;
3. Review booking details, security deposit, and applicable platform policies;
4. Decide whether damage occurred during the rental period and determine the appropriate resolution.

Possible outcomes may include:

• no action required;
• charges applied to the Finder from the security deposit or other approved payment methods;
• partial or full refunds where equipment was not as described;
• payment to the Earner through the Equipment Protection Fund (see below); or
• account restrictions for repeated or fraudulent claims.

Where a security deposit applies to a booking, damage costs are assessed against the deposit first. If the deposit covers the verified damage amount, the Earner receives payment from the deposit in accordance with the dispute outcome.

If verified damage costs exceed the security deposit, or cannot be fully recovered from the Finder, the Earner may be eligible for coverage under ShareLlama's Equipment Protection Fund, subject to eligibility requirements and the Listing Protection terms in our Rental Agreement.

The Equipment Protection Fund is designed to help Earners recover approved damage costs that are not covered by the security deposit or Finder payment. Coverage limits, exclusions, and eligibility criteria are defined in platform policies and may be updated from time to time.

If equipment is substantially different from the listing, damaged before pickup, or not fit for safe use, the Finder should report it promptly through the dispute process or by emailing support@sharellama.co.us. ShareLlama may issue a refund or other remedy where the issue is verified. Repeated inaccurate listings by an Earner may result in penalties or account restrictions.

Submitting false, misleading, or fraudulent dispute claims is prohibited. ShareLlama may deny claims, suspend accounts, recover amounts paid, and take further action where misuse is identified.

Users may be restricted on the Platform for violations of this policy or our community standards, including but not limited to:

• repeated inaccurate or misleading listings;
• returning damaged equipment without proper documentation;
• filing fraudulent or abusive dispute claims;
• failing to pay penalties or approved damage charges; or
• other conduct that harms other users or the Platform.

Restricted users may lose access to some or all Platform features. Restrictions may be lifted once a dispute is resolved and ShareLlama approves reinstatement. Requests can be sent to support@sharellama.co.us.

• Review the listing, photos, and Earner profile before booking.
• Upload pickup and return photos for every rental.
• Inspect equipment at pickup and return with the other party where possible.
• Follow safe operating instructions and use required protective equipment.
• Report issues within 48 hours of return with supporting evidence.

For damage claims or dispute questions, contact support@sharellama.co.us with your booking reference and any supporting photos or documents.